The Student Success team has put together a support document (see PDF and "read more" below) to address supported browsers for the student portals. The support document provides details on the specific browsers that will be supported along with supported plug-ins and minimum requirements for computer operating systems.
In addition, Google recently announced that they would no longer support Internet Explorer 6 for any of their Google Apps including Gmail. We have attached that announcement for your reference.
MyAiCampus Browser Support PDF
System Requirements
· Windows Users
o Windows 2000, XP, or Vista
o 64 MB RAM
o 28.8 kbps modem (56K recommended)
o Soundcard & Speakers
o Internet Explorer 7.0
· Mac OS User
o Mac OS X or higher (in classic mode)
o 32 MB RAM (64 recommended)
o 28.8 kbps modem (56K recommended)
o Soundcard & Speakers
o Safari 3.0
· Screen Resolution
We recommend setting your screen resolution to 1024 x 768 pixels. If you currently see a horizontal scroll bar at the bottom of your screen and would like to eliminate this, you can do so by resizing your screen. If you need help with your screen settings,
Resizing your screen:
To check the resolution setting for Windows:
· Go to the Start Menu on the lower left-hand corner of your screen.
· Scroll up to Settings.
· Choose the Control Panel option.
· Double click on the Display icon.
· Click on the Settings tab.
· In the box titled Desktop Area, make sure the setting is at 1024 x 768 or higher. (If it is not already on 1024 x 768 or higher, move the slider to the right to change this setting).
To check the resolution settings for Macintosh:
· Click on the Apple menu on the top left-hand corner of your screen.
· Scroll down to Control Panels.
· Choose Monitor & Sounds from the menu.
· In the resolution box, make sure 1024 x 768 or higher is highlighted.
Browser Requirements
If a browser is not listed below it has not been tested on the online platform. A user risks running into problems with the course software if they choose to use a non supported browser. Browsers listed below have been validated with the course platform.
· Windows Users
o Recommended Version:(Windows Internet Explorer)
§ Microsoft Internet Explorer 7.0
o Recommended Version:(Mozilla Firefox)
§ Mozilla Firefox 3.0
o Supported versions:(Windows Internet Explorer)
§ Microsoft Internet Explorer 8.0
o Supported versions:(Mozilla Firefox)
§ Mozilla Firefox 2.0
§ Mozilla Firefox 3.6
· Mac OS Users
o Recommended Version:(Safari)
§ Safari 3.0
o Recommended Version:(Mozilla Firefox)
§ Mozilla Firefox 3.0
o Supported versions:(Safari)
§ Safari 2.0
§ Safari 4.0
o Supported versions:(Mozilla Firefox)
§ Mozilla Firefox 2.0
§ Mozilla Firefox 3.6
Feature Requirements
These commonly used plug-ins may be required depending on the course or program. You will be able to access your course without them; however, you may not be able to access the specific feature.
· Windows Users
o Supported Browser Plug-ins
§ RealPlayer 8 Basic Player
§ Macromedia Flash Player
§ Macromedia Shockwave Player
§ Windows Media Player
§ QuickTime Player
· Mac OS Users
o Supported Browser Plug-ins
§ RealPlayer 8 Basic Player
§ Macromedia Flash Player
§ Macromedia Shockwave Player
§ Windows Media Player
§ QuickTime Player
Additional Information
· Avoiding Inactivity Timeout
When an ISP’s internal browser is not in use, the ISP will consider the user inactive and will disconnect the user after a period of time. To remain active and avoid being disconnected, return to the main page of the ISP (every half hour or so) and click on a link or check email. This will reset the ISP’s "inactivity timer "and allow you to continue working in your online course.
