Helpdesk Request Form
Q. Where are the Help Desk Form?
A. If you are in need of tech support, a phone set up, equipment request or maintenance the Request Forms (Help Tickets) Section contains all of our submission forms.
Q. How do I submit one?
A. Choose the form (called an article) that best pertains to your needs, fill it out as completely as possible and hit the submitt button at the bottom.
Q. How long will it take for my online request to get to the Helpdesk?
A. It will arrive almost instantly in the helpdesk email queue, but could take up to 10minutes (or longer!) depending on network and server speeds. After it arrives at the aiflhelp desk it will be put into the Altiris Helpdesk as an Incident. Faculty and Staff of AiFL will later receive a confirmation email from the Altiris Helpdesk.
Q. What if I do not recieve an email from the Altiris Helpdesk?
A. That probably means that the online form (article) that was submitted did not make it to the helpdesk inbox for one reason or another. Or it could mean that the incident is something that does not require an AiFL helpdesk Incident to be created an example of this is certain Event Setup Requests. Please call ext. 2200 if you do not receive a confirmation e-mail or if yo have any questions.
Q. How long will it take for my Incident to be completed?
A. Turn around times on incidents vary based on the priority and time the incident comes in. Technican response times are not the same as incident completion time. If the request is an emergency please contact the AiFL Helpdesk at ext. 2200.
